COVID-19 Response: An Important Message to our Members
Effective Tuesday, March 17, 2020
We are transitioning to drive thru and remote access only.
Effective April 10, 2020
Our Drive Thru hours will be changing to Monday-Friday 8:30am-5:00pm.
Members of DCTFCU,
In echoing our last statement, we have continued to keep a close eye on the unfolding events surrounding the coronavirus – COVID 19 pandemic and have been monitoring updates closely. We whole heartedly agree with the protective measures that have been put in place to help keep our communities safe and want to keep you informed on actions we are taking to both help prevent the spread of the virus and continue to serve you.
We are doing everything we can to remain available and accessible to you while placing the utmost priority on the health and safety of our members and employees. We have consulted multiple credit unions across the state, the Kentucky Credit Union League, and the Credit Union National Association to help us make an educated decision on how to move forward. As a result, in an effort to continue to keep the virus contained, we have decided to close our lobby to walk-in traffic starting tomorrow, Tuesday, March17th. Our drive thru will operate normally, and remote services will remain readily active. We want to emphasize that in light of this decision, our institution will stay open and all services are still available as we continue to serve our members’ needs.
Our drive-thru hours of operation will remain the same (with a slight change of a 5:00pm closing time on Friday’s) and business that was previously not available through the window will now be allowed. If lines are long, please limit more time-consuming financial business needs to the first drive-thru window and allow the second drive-thru to be for more simple withdrawals, deposits, transfers and payments. We also appreciate your patience and understanding as drive-thru wait times may be slightly increased during this time.
We are aware that not all business can be conducted through the drive thru window. Over the last few years, we have steadily increased the availability and efficiency of our remote services. This, in turn, has made us more than prepared to accommodate you without disruption during this difficult time. We are experienced and efficient at offering remote services to members and we encourage our membership to make use of these capabilities.
With the use of our electronic signatures, we are equipped to open accounts, make account changes and complete basic loans through email and by phone. Our remote capture deposit makes it very easy to deposit checks from your mobile app as well. Our Remote services are available for you 24/7 through our online and mobile banking platforms. You can use these platforms to:
– View account balances, transactions, and statements
– Deposit checks
– Transfer funds
– Make loan or credit card payments
– Pay bills
– Locate surcharge-free ATMs
– Message a DCTFCU representative through our secure Message Center
If you are interested in downloading our mobile app, you will find instructions and links to your respective app store here. www.dctfcu.com/mobile-banking
We understand that certain business must be conducted in person and will accommodate those needs by appointment only at the discretion of our employees. Call us and we will help you determine if an appointment is necessary or if your business can be conducted remotely via email. If you are needing a notary, to get into your lockbox or if you would like to set up an appointment to meet with a loan officer or a financial member representative to complete business, please call our office at 270.684.8954 or email us at [email protected]. A list of direct employee contact information can be found on our website and mobile app as well. www.dctfcu.com/contact
For your peace of mind, we also want to ensure that we are taking all precautionary measures as your member service representatives to keep everyone safe. We are observing social distancing guidelines, cleansing high traffic surfaces, sharing health and wellness information with our staff, eliminating non-essential business travel, and are requiring employees to stay home when they or their family are showing signs of illness. Gloves have been made available to tellers who are handling multiple member transactions and hand sanitizer is readily available throughout our institution.
As the landscape continues to change, we will update you more as we become aware of the duration of this temporary closure. If you have any concerns or questions, feel free to give us a call and we will be happy to talk with you.
Thank you for understanding. We appreciate your patience and understanding as we navigate this difficult and unprecedented situation. While we understand that the current environment places a strain on our daily lives, we remain committed to our focus on being your financial institution of choice.
Our best,
– Your DCTFCU Family