Card Services/Fraud
Issues with your debit or credit card can be frustrating and overwhelming. Sometimes we lose or misplace them and sometimes we become the victim of a fraudulent hack. Both instances result in an unwanted and inconvenient disruption of access to our money. We understand this and we are here to make the hassle of replacing, reporting and returning funds easier on you.
- Replace: With instant issue debit and credit cards, we can now create and place a new card in your hands the same day you report and cancel a card. Let us help make this hiccup quick and painless.
- Reset: Our debit card pin numbers are vital as we make purchases, yet we understand how these numbers can get lost in a world full of passwords. If you forgot your debit card pin number, call 1.866.762.0558, follow the prompts and easily reset your pin within minutes!
- Report: Call us in the event you have any issues or concerns with your cards and we will handle the matter swiftly. The links below will direct you to e-sign forms where you can submit the required forms for issues involving your debit/credit cards as well as numbers to call for disputes.
Stop Payment Request
Access Stop payment request form here. We cannot stop payment on debit/credit card purchases or items you have authorized.
Affidavit
Contact us so we can send you the correct form via email or text.
ATM/Debit Card Replacement Order/Closed Card
Report Lost/Stolen Mastercard Debit Cards:
Debit Card Dispute
Visa Travel Card Dispute (balances, transactions, lost, stolen)
Contact Bill Murphy or Karen Volk, our Fraud & Card Services specialists for additional inquiry.